As the battle for cashier-less stores rages on — with Amazon Go's one-store trial pushing Microsoft and Walmart to explore a mobile cart-based system to ditch associates at checkout— it's worth questioning whether an employee-less checkout system is something that retailers should truly want.
Fully cashier-less efforts should fall into the "be careful what you wish for" category.The challengers for cashier-less checkout are not solely technological, although the tech hurdles are substantial.
Anyone remember JCPenney's failed effort to fuel cashier-less checkout via RFID