This IT pilot fish is asked to set up a new sheet-feed scanner at a state agency so that a secretary can take a multi-page printed document from another state agency, scan it, OCR it and save it to a Word document so it can be indexed on a network drive.Everything works great for months, but then fish gets a call from the secretary — the scanner is not working.

By which she means the Word documents are full of junk text.And she emails fish a copy of the latest document so he can see for himself: complete gibberish.Fish starts troubleshooting: Has the document form changed in any way? Has anyone changed settings on her computer? Is she doing anything at all different this week?To read this article in full, please click here