INSUBCONTINENT EXCLUSIVE:
French startup Aircall has raised a founding round of $29 million for its cloud based call center solution
Draper Esprit led the round with NextWorld Capital, Balderton Capital and Newfund also participating.
The company has raised $40.5 million
Aircall participated in the Startup Battlefield at TechCrunch Disrupt SF a few years ago
The company first started at eFounders.
Aircall is following the software-as-a-service playbook
First, you take a boring industry like phone systems for large support and sales teams
Second, you bet everything on software
And third, you keep adding new features and integrations, and chasing new customers.
The company now has two offices in New York and Paris
and handles millions of calls every day
With today funding round, the company plans to hire more people in both offices.
When you sign up to Aircall, you get virtual phone numbers
in one or multiple countries
You can then configure a greeting message, add business hours and handle your call queue.
But the magic happens when you have multiple
people handling sales or support calls
When someone calls, it can call multiple people at once or call someone first, then a second person if the first person isn&t available, etc
You get an overview of all your calls so you can assign them, tag them and more.
Aircall doesn&t work in a vacuum
So you can integrate Aircall with CRMs and other solutions like Salesforce, Zendesk and Zoho
The startup also launched a deep integration with Intercom that lets you switch from a text conversation to a phone call from the popup
window.
It hard to list all the features right here
But chances are that if you&re running a call center, you&ll have everything you need for your team
Aircall currently costs $30 to $50 per user and per month to access all of this.
