INSUBCONTINENT EXCLUSIVE:
Disliking one internet provider is such a common condition that it hard to imagine that ISPs have anywhere to go but up in the eyes of their
Nope! There are new lows ahead, if the latest American Customer Satisfaction Index is any indication
Charts ahead!
The ACSI compiles thousands of interviews with consumers and produce a score for various companies and industries based on a
And this year, internet providers fell from last place to last place minus.
(Note: Verizon owns Oath, which owns TechCrunch
Believe me, it doesn&t affect our coverage.)
&An all-time low for the industry that along with subscription TV already had the poorest
customer satisfaction among all industries tracked by the ACSI,& the report reads
&Customers are unhappy with the high price of poor service, but many households have limited alternatives as more than half of all Americans
have only one choice for high speed broadband.&
The FCC revamped internet speed map lets you covet nearby exotic broadband
Despite what
the FCC and broadband companies like to say, few people have more than one good choice for internet provider, unlike even other industries
that are dominated by a handful of companies, like mobile
And the service people do have access to isn&t inspiring loyalty.
Pretty much every category saw a drop, despite ardent promises from the
likes of Comcast and Cox to improve their customer service and simplify bills and offers.
A sample of ratings the ISPs received & dark blue
is the latest.
I myself actually just had a good interaction with Comcast, but because it was just a nice customer service agent helping me
navigate the company labyrinth of misleading offers and upsells, I consider it as breaking even
Or it would have if my bill hadn&t just nearly doubled without any notification, so in the end it probably a negative.
Streaming services
and video on demand were included in the survey for the first time this year, and did fairly well
Netflix, PlayStation Vue and Twitch were well thought of, and even the worst-ranked service, Sony Crackle, beats most of the perennially
disliked pay TV providers
Strangely enough, most of the latter are the very same providers are often the same as the perennially disliked broadband providers
Coincidence You be the judge.
Worse than social media These days that quite a feat.
Overall, those companies are at the very bottom of the
list, below even airlines and insurance companies — and ironically, the TVs that are used to watch the content are at the very top of the
Time to step up your game, ISPs.
