INSUBCONTINENT EXCLUSIVE:
&What to measure& and &How to measure& are well-known dilemmas for IT executives
The reality is that many IT projects are measured by criteriathat aremore closely aligned with completionratherthan success—meaning IT is
telling the business, &measure us by our adherence to the project plan rather than the benefitsthatthe project provides to the
organization.&Unsurprisingly, business managers are often left unsatisfied with theoutcomes ofIT initiatives when success is not
easilymeasurable.ConsideraWindows 10 migration.A sales director likely couldn&t care less about what flavor and version of an operating
systemrunson their laptop, but they might care a lot if their laptop performance slows down after IT &did something to it.& So, while IT
might regard the Windows 10 migration project as a success once all devices in the project plan have been upgraded, end-users suffering
performance degradationas a result ofmigration might have a very different take on the project &success.&
