INSUBCONTINENT EXCLUSIVE:
recently the pair were employees at Pipedrive, holding the roles of director of Product Marketing and global head of Customer Support,
Many years prior to that they shared a flat together and worked on a number of projects
however, appears to already be on firmer footing
Two years in the making but only launched formally six months ago, customers already include Automattic, Wistia and Soundcloud
And today the Estonian startup is disclosing $1.9 million in seed funding led by Creandum, the first Baltic investment by the Swedish VC
assurance is going through past interactions and giving systematic feedback to agents
They include the ability to easily filter out conversations for review, rate them based on a customized score card and notify agents of
received feedback through email or Slack.Meanwhile, the young company makes money by charging a monthly or yearly subscription fee based on
how many users are connected to its app
In other words, just like Pipedrive before it, another classic enterprise SaaS play out of Estonia.Update: An earlier version of this
