INSUBCONTINENT EXCLUSIVE:
Last year at this time, Forethought won the TechCrunch Disrupt Battlefield competition
A $9 million Series A investment followed last December
Today at TechCrunch Sessions: Enterprise in San Francisco, the company introduced the latest addition to its platform, called Agatha
Predictions.Forethought CEO and co-founder Deon Nicholas said that after launching its original product, Agatha Answers (to provide
suggested answers to customer queries), customers were asking for help with the routing part of the process, as well
effectively an entire tool that helps triage and route tickets
And this all happens before the agent even touches the ticket
(Agatha Answers) is designed to help agents get answers more quickly and reduce the amount of time it takes to resolve an issue
is based on the same underlying AI engine as Agatha Answers
Both use Natural Language Understanding (NLU) developed by the company
manner [across our products]
So as a ticket comes in the AI reads it, understands what the customer is asking about, and understands the semantics, the words being
This enables them to automate the routing and supply a likely answer for the issue involved.Nicholas maintains that winning Battlefield gave
his company a jump start and a certain legitimacy it lacked as an early-stage startup
Lots of customers came knocking after the event, as did investors
The company has grown from five employees when it launched last year at TechCrunch Disrupt to 20 today.
