INSUBCONTINENT EXCLUSIVE:
Thousands of passengers face delays as British Airways experiences disruption to flights caused by a "technical issue".The airline said
overnight that a small number of planes were affected by the glitch - the latest in a series of PR headaches for the carrier caused by
apparent computer system woes and, latterly, damaging strikes by pilots.It later confirmed: "Our teams are working hard to resolve a
technical issue which is affecting some of our flights, and we have rebooked customers onto alternative flights and offered hotel
accommodation where they have been unable to continue their journeys last night."We are very sorry for the disruption to their travel
plans."By mid-morning BA confirmed it planned to operate a full flight schedule on Thursday but admitted: "There may be some knock-on delays
to flights and we are advising customers to check ba.com for the latest flight information."The airline also asked customers to ensure their
contact details were up to date on their bookings, so that "we can provide the latest information" as there was a risk of knock-on delays.BA
was yet to confirm the number of flights affected by, and the reason for, the outage.But a BA source said staff had been sent a text message
saying: "Due to a Flight Planning outage overnight, at point of departure flight crew will receive the flight plan for the departing flight
only."Tweets to the airline from customers suggested flights to Heathrow and Gatwick from across the US, Asia and Africa were caught up in
the chaos.BA said it was assisting customers whose flights had been cancelled by helping to make alternative arrangements.But one customer,
Robert Cottis-Wells, told Sky News via his Twitter account: "My flight back from Orlando tonight was cancelled 2 hours ago BA2036 ten
minutes after their helpline closed."Sat here at 2:20am not knowing anything
No one willing to help until 7:30GMT when the line reopens."Madeleine Leathley, from Essex, said she had been delayed by 23 hours at Kansai
Airport in Osaka, Japan.Image:Passengers are stuck at Osaka in Japan after their flight was cancelled
Pic: Madeleine LeathleyShe told Sky News: "We're currently being bussed 90 minutes to a hotel in Nara from Osaka airport
We've been told to take headphones from seats and bring them back as nothing in the plane will be replaced."They're only providing Japanese
style hotel rooms - sleeping on futons
Some older passengers are very upset
We're now meant to take off at 11.30am tomorrow
We'll be bussed back at 5.30am."The glitch follows a torrid summer for the airline which saw an IT glitch in August lead to hundreds of
flights being either delayed or cancelled.In September, the airline was forced to cancel almost all its flights over two days as pilots
walked out in a dispute over pay.The airline's parent firm, IAG, later issued a profit warning on the back of the costly strike action.Its
shares, down 11% in the year to date, were trading 2% lower on the FTSE 100 on Thursday morning.A consumer group urged passengers affected
by the disruption to ensure they were aware of their rights.Rory Boland, the editor of Which? Travel, said: "This is the latest in a long
line of British Airways technical glitches causing delays and cancellations and yet again it's thousands of passengers who are paying the
price - left tired, frustrated and with a lack of information and assistance from the airline."BA must do the right thing and reroute
passengers as quickly as possible, using other airlines where necessary, as well as informing customers facing disruption about their
entitlement to compensation."
