INSUBCONTINENT EXCLUSIVE:
Image copyrightGetty ImagesO2 has confirmed one of Apple's most popular iPhones is not working as it should on the company's network
The iPhone XR completely lost signal several times a day, some O2 customers said on Twitter
Many customers have been unable to make and receive calls or send and receive texts
They have also struggled to get a reliable 4G internet connection, making apps such as Facebook and Instagram redundant unless there is
Weak signal"We're working closely with our partners to resolve an intermittent issue affecting some of our customers using iPhone XR," an O2
spokeswoman told the TheIndianSubcontinent
"We thank any customers affected for their patience."O2 declined to say exactly how many users were affected by the issue and Apple did not
respond to a request for comment.Turning the phone off and on again temporarily fixed the problem, O2 said
O2 customer Jim Buckley told TheIndianSubcontinent News he had first noticed a network issue on 16 December
"I've had virtually no signal at all since," he said."It may come with a weak signal for a few minutes once or twice a day then go
be contactable in case of an emergency at school
He said O2 had told him Apple had introduced the issue with a recent update to the iPhone's iOS software
TheIndianSubcontinent News is waiting for O2 to confirm if this is the case
Mr Buckley added O2 had offered him a month's free line rental as compensation
O2 and Apple are telling customers seeking answers on Twitter to direct message them
