INSUBCONTINENT EXCLUSIVE:
the software that is being used, and all the peripherals in between, as well as a slew of mobile devices including the omnipresent
smartphones.While all this technology is essential to businesses, supporting such a menagerie of devices - and keeping them all running 24/7
- becomes a challenge that encourages many companies to turn to an outside service.ITSM refers to Information Technology Service Management,
which covers a variety of activities in terms of delivering, managing and supporting the use of technology across the organization
great choices for ITSM services to support the tech used across your organization.ServiceNow IT Service Management1
ServiceNow IT Service ManagementA comprehensive ITSM offering via a single cloud-based platformIntegration of legacy appsBenchmark
performance against peersOpaque pricingNo free trialServiceNow IT Service Management is the ITSM offering from the ServiceNow family of
This product endeavors to aggregate IT Services into a single cloud-based platform, and has plenty of heavyweight customers including GE
Digital, Broadcom, and Overstock.com.It features the ability to aggregate those essential, but often difficult to work with legacy
applications into a single cloud location, with manual processes becoming automated along the way
The firm also claims IT productivity increases via implementation of features such as incident management with automated routing, asset and
cost management which can track costs and contracts for assets, and a modern, self-service portal for consumers to access.ServiceNow IT
Service Management can also be integrated into real-time performance analytic dashboards, with the proficiency to benchmark how you are
performing among peer industry averages.While the website provides plenty of information on how this can benefit your business, the company
is unfortunately rather opaque on pricing
FreshserviceITSM software that focuses on problem solving and preventionFree 21-day trialAvailability of mobile appsFeatures for root cause
analysis of incidentsData goes to the cloudThe folks at Freshworks bring us Freshservice, a cloud-based ITSM which promises to standardize
collaboration between agents, proactive problem management that can reduce service desk incidents by 40%, support for root cause analysis of
incidents via a visual timeline and coordination for new releases with standardized start and end dates
There are also available mobile apps for iOS and Android
Stepping up to the most popular Estate plan adds additional features including software license management, analytics and customizable agent
GoToAssistMature software with an expansive feature setRobust feature setMulti-monitor supportShort 7-day trialExpensive starter
planGoToAssist is remote support software that offers a robust support platform to cover the gamut of ITSM needs
With such a mature product, the features are well developed, and include two-way screen share so technicians can take over a system remotely
including keyboard and mouse control.There's also the ability to use file transfer to send updates to remote systems, support for customers
handle up to eight customers simultaneously
SamanageSoftware to address the lifecycle of IT problemsTicket submission via a variety of methodsIT asset managementLong free trialOpaque
pricingSamanage is a cloud-based ITSM solution which is Information Technology Information Library (ITIL) ready
Users can submit their tickets through either email or the self-service portal, and Samanage helps to move the ticket requests through the
It is OS agnostic as it works from any device - desktop, laptop or mobile - with a web browser offering flexibility in use
InvGate Service DeskThe comprehensive ITSM that major corporations useFree trial offerAvailable as software or SaaSOpaque pricingAdditional
expense for asset managementInvGate Service Desk is a comprehensive ITSM tool to support IT; it is available as either on-premise software,
The list of organizations that use this solution includes Burger King, Nike, Toyota and Starbucks.The features include ticket management
with assessment of customer satisfaction, self-service capabilities with a predictive knowledge base and news broadcast capabilities, and
