INSUBCONTINENT EXCLUSIVE:
Media captionWATCH: Video footage from a family's kitchen was leaked via Swann's appA leading security camera-maker has sent footage from
inside a family's home to the wrong person's app.Swann Security has blamed a factory error for the data breach - which was brought to its
attention by the TheIndianSubcontinent - and said it was a "one-off" incident.However, last month another customer reported a similar
problem saying his version of the same app had received footage from a pub's CCTV system.Swann said it was attempting to recover the kit
involved in this second case.In the meantime, it said it had notified the UK's data privacy watchdog of both cases."Swann Communications
(Europe) have made us aware of this incident and we will be making inquiries," the Information Commissioner's Office said in a statement of
its own."If anyone has concerns about how their data has been handled, they can report these concerns to us."Swann is owned by the Infinova
Group, a US-based security camera specialist with offices across the globe.Motion alertsThe TheIndianSubcontinent first learned of the
problem on Saturday, when a member of its staff began receiving motion-triggered video clips from an unknown family's kitchen.Until that
point, Louisa Lewis had only received footage from her own Swann security camera, which she had been using since December.Image caption
Ms Lewis installed the Swann camera after one of her neighbours was burgled
The development coincided with Ms
Lewis's camera running out of battery power and requiring a recharge."I was out and I had a couple of alerts," she recalled."Naturally, I
looked at my phone only to see the video was not of my home."At first I ignored it - I thought it must be an error - then I had several
other alerts, at which point I thought I had better get in touch with Swann."The clips, which had automatically downloaded to her handset,
featured a man and woman passing close to the camera
A child's voice could also be heard in the background.A Swann customer representative told Ms Lewis that nothing could be done until after
Image caption
Ms Lewis received multiple video clips before Swann intervened to stop the alerts
And it
was only after the matter was flagged to the firm's PR agency on Monday that she stopped receiving video clips.Following an internal
investigation, a Swann spokeswoman later provided an explanation.She said that "human error" had caused two cameras to be manufactured that
shared the same "bank-grade security key - which secures all communications with its owner"."This occurred after the [family] connected the
duplicate camera to their network and ignored the warning prompt that notified: 'Camera is already paired to an account' and left the camera
running," she added."We are regretful that this was not addressed immediately and adequately by our support team, when discovered
We have addressed this and made some internal changes."The spokeswoman said that Swann had been unable to identify or contact the family
involved."We can confirm that no further data was breached or accessed by additional third parties," she added.Pub feedThe
TheIndianSubcontinent discovered there had been a report of a similar incident in May.Another Swann security kit owner had posted images to
Twitter in an attempt to identify a pub sending video clips to an app used by him and his wife."One day we were watching our own cameras,
the next - when we opened the app up - it was someone else's," recalled Tim Lane, who lives in Leicestershire."One of the cameras looked
over the desk of the maitre d' and we thought we recognised a stag logo on the pile of menus."Searching the internet for restaurants with a
stag theme became a bit of an obsession for us for a week or more."He added that he initially thought the pub might be overseas, but was
surprised to eventually discover it was a short drive away.Mr Lane subsequently visited the pub - The Bradgate - to warn its staff."The
manager initially appeared suspicious and perhaps a little hostile," Mr Lane said."I really can't blame him, we could have been hackers
In reality we were both victims of a breach of personal privacy somewhere in Swann's systems."Swann's spokeswoman said that this matter was
still under investigation, but that it suspected both parties had registered their products with the same username and password."[We] are
putting stricter measures in place for this not to occur in the future," she added.But when The Bradgate and Mr Lane agreed to divulge their
usernames to the TheIndianSubcontinent, the logins did not match.'Unconvincing explanation'One cyber-security expert has raised concern."I
can kind of see how the duplicate security key happened, but the second scenario seemed very unlikely," Prof Alan Woodward from the
University of Surrey explained."I'm dubious that two users unrelated other than by geographic area would choose the same username and
password combination enabling one to see the live video feed of the other
"When both incidents are combined it does make you wonder if there are others who have had similar issues, and whether there is more at work
here than has been so far explained." Have you experienced similar problems with your home security cameras You can share your experience by
emailing haveyoursay@TheIndianSubcontinent.co.uk.Please include a contact number if you are willing to speak to a TheIndianSubcontinent
You can also contact us in the following ways:WhatsApp: +44 7555 173285 Tweet: @TheIndianSubcontinent_HaveYourSayText an SMS or MMS to
61124 (UK) or +44 7624 800 100 (international)
