INSUBCONTINENT EXCLUSIVE:
After losing its final appeal against a $3 million lawsuit from the ACCC, Valve has issued a statement via Steam acknowledging its mistake
in 2014, when the suit was first filed, was that it had no refund policy, something that is guaranteed under Australian Consumer Law, and
while the notice posted on Steam is heavy on jargon, the take-home is that Valve accepts that this was misleading.Know your rightsThe post
replacement or refund from the retail supplier of the video games for a major failure and for compensation for any other reasonably
foreseeable loss or damage
You are also entitled to have the video games repaired or replaced by the retail supplier of the video games if the video games fail to be
of acceptable quality and the failure does not amount to a major failure
defects;acceptable in appearance and finish; andfit for all the purposes for which video games of that kind are commonly supplied
unclear if they apply to Australian customers.
