INSUBCONTINENT EXCLUSIVE:
million voters were key weapons in the successful campaign of cricket legend Imran Khan in last month's general election, though rivals
allege Khan also received clandestine aid from Pakistan's powerful military.How Khan's Pakistan Tehreek-i-Insaf (PTI) party used the
database and the associated app represents a sea change in the antiquated way in which Pakistan's biggest parties conduct elections, from
pre-poll targeting of voters to on-the-day mobilization of supporters.PTI was secretive about the technology plan ahead of the July 25 poll,
fearing rivals could copy it, but several party workers showed Reuters how the app transformed their campaign and gave them an edge.The
phone app proved especially useful in getting supporters to the polls when the government's own telephone information service giving out
polling place locations suffered major problems on election day, leaving other parties scrambling.It partly explains why Khan's party
managed to win tight-margin races in the nuclear-armed nation of 208 million people, though Khan's rivals allege he also benefited from the
powerful military's support - an allegation he staunchly denies."It's had a great impact," said Amir Mughal, tasked with using the app and
database, known as the Constituency Management System (CMS), to elect Asad Umar, a lawmaker who won his seat in Islamabad and will be Khan's
new finance minister.The small CMS unit led by Mughal, Umar's personal secretary, was typical of how Khan's party set up teams in
constituencies across Pakistan to mine the database, identifying voters by household, zeroing-in on "confirmed" PTI voters, tagging them on
the app, and ensuring they turned out on election day."Work that would take days of weeks is being completed in one to two hours," Mughal
told Reuters in Umar's office minutes after the polls shut.The phone app proved especially useful in getting supporters to the pollsKhan's
PTI surpassed expectations to scoop about 115 seats out of 272 elected members of parliament, while the party of ousted and jailed premier
Nawaz Sharif trailed in second with 64 seats.Developed by a small tech team, the CMS was a key response to Khan's bitter complaints after
the 2013 poll loss that his party failed to translate mass popularity into votes because it did not know the "art of winning
elections".Sharif's Pakistan Muslim League-Nawaz (PML-N) ran a more erratic campaign, hurt by divisions within the party and the loss of key
leaders who were either disqualified or in case of Sharif and his daughter, jailed.Weeks before the elections, Khan sent out a video via
WhatsApp urging PTI candidates to embrace CMS."I have seen and experienced how it works and I'm using it in all five constituencies I am
contesting," Khan said in the video message, seen by Reuters
"The faster you apply this system, the easier your life will become," Khan added."Villians"Created by former US-based real estate
businessman Tariq Din and Shahzad Gul, a tech consultant, the early version of the system was not immediately embraced by PTI.But Umar, the
incoming finance minister, and wealthy politician Jahangir Tareen Khan, a close Khan ally, were among the first to see its potential
After the software helped deliver strong results in the 2015 local elections, the party was won over, according to senior PTI officials who
work on the CMS software.For the national election PTI focused on 150 constituencies it felt it had the best chance of winning
Party workers said they used scanning software to digitise publicly-available electoral voter lists to create the database.Imran Khan's PTI
surpassed expectations to scoop about 115 seats out of 272 elected members of parliament, while the party of ousted and jailed premier Nawaz
Sharif trailed in second with 64 seats.By typing in a voter's identity card number into the app, PTI workers could see details such as
family home address, who else lived in the same household, and where they needed to vote.It became so crucial to the PTI campaign that when
on election day the programme went down for an hour, it triggered some panic in the party's ranks.A senior CMS official showed Reuters
WhatsApp messages that flooded in when the system ground to a halt under the weight of database searches, which totalled 20 million on
election day."What the hell is going on," inquired one of Khan's closest allies
This politician then called the CMS team and made his feelings clear, saying: "If the system doesn't work, we will lose the elections and
you guys will be the villains."When CMS came back up, Khan's ally messaged again: "Thank God".CMS architects say the system's power was only
partly utilised as there was not enough time to train workers across the country and some politicians resisted using it.AdvantagesIn the run
up to election day, PTI workers were also able to print out "parchis", or slips, that voters needed to enter the polling station
PML-N workers had to help voters fill the paper slips with a pen.In a large nation where illiteracy hovers above 40 per cent, that meant
PML-N workers had to write out millions of slips for the 12.9 million voters who backed Sharif's party, stopping those workers from
canvassing or doing other vital work."It's a paradigm shift," said another senior CMS operator
