INSUBCONTINENT EXCLUSIVE:
amazon(Photo: Shutterstock)3 min read Last Updated : Oct 14 2024 | 5:01 PM IST
The District Consumer Disputes Redressal Commission has
directed Amazon Retail India to refund Rs 40,325 to a woman after it was discovered that the smartphone she purchased was compromised,
leading to data exposure and unauthorised transactions, according to a report by The Times of India.
In addition to the refund, Amazon has
been penalised Rs 18,000 - Rs 10,000 as compensation for mental distress and harassment, and Rs 8,000 to cover legal expenses.Click here to
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Hacked phone sold to customer by Amazon
The consumer, Sumita Das from Sector 12, Chandigarh, purchased a
smartphone through Amazon
However, she soon faced financial losses when the device was compromised, leading to fraudulent transactions, The Times of India said
In September 2023, cybercriminals gained access to her personal data via the hacked phone, making unauthorised purchases from her Amazon
about the suspicious activities, the company did not take prompt action to cancel the fraudulent transactions or provide adequate
support.
Despite Amazon initially indicating it would cancel the fraudulent transactions and refund the amount, Das reported that she had
complainant, stating that it is standard practice for delivery agents of online platforms to verify a product before handing it over
The court noted that Amazon had failed to act swiftly when informed of the suspicious activity.
Amazon faces broader investigations in
India
Separately, in an ongoing investigation, Reuters reported last month that the Competition Commission of India (CCI) found that
Amazon had violated local competition laws
search results and sidelining other sellers.
This probe was initiated following a complaint by the Delhi Vyapar Mahasangh, an affiliate of
the Confederation of All India Traders (CAIT), which represents 80 million retailers across the country.First Published: Oct 14 2024 | 5:01
