INSUBCONTINENT EXCLUSIVE:
It used to be a one-vendor, stack-driven world in the enterprise
Today, the cloud has changed that and best of breed and interoperability are the watchwords of the day
Two enterprise cloud stalwarts have announced a new integration that brings Box content directly into ServiceNow.
For ServiceNow customers,
it means that they can access Box content without leaving a ServiceNow application and changing focus
Company CTO Allan Leinwand says the two share a lot of common customers, and it made sense to bring them together.
When you&re inside of a
ServiceNow record, for example, you&re looking at an incident or problem or a knowledge base article, you are going to link to directly with
a Box document or save files directly to Box from ServiceNow
There a lot of very practical things that help people get their work done faster,& he explained.
Jeetu Patel, Box Chief Strategy and Chief
Product officer says the two companies are working to drive innovation inside organizations and that means working with multiple products to
solve organizational issues.
Our goal has been to be a neutral central content layer for every business process
Part of that ambition is to be able to plug into best of breed applications like ServiceNow
Companies already use these tools, and use Box, and they want to be sure they work seamlessly with each other,& Patel said.
On a practical
level, customers can grab the Box plug-in from the ServiceNow Store
It comes with some prebuilt workflows fpr typical ServiceNow product usage scenarios, but the integration is flexible and allows
As an example, in an HR scenario, the ServiceNow administrator might build a workflow for onboarding a new employee in ServiceNow HR
Using the company Flow Designer workflow-building tool, they can pull in all the documents a new employee needs to sign with other tasks
into a single workflow.
Contract workflow with Box content in ServiceNow Flow Designer
Screenshot: ServiceNow
It comes down to helping customers work more efficiently
&We&re both cloud companies, and we&re both driving digital transformation for our customers
And we&ve really seen a lot of synergy between the way people work in Box, and how people are working in ServiceNow
We think we can integrate together and make work get done better,& Leinwand said.
