INSUBCONTINENT EXCLUSIVE:
With an aim to bring uniformity in
passenger experience, IRCTC or Indian Railway Catering and Tourism Corporation has introduced new technology to monitor the food production
process in its base kitchens
Called 'artificial intelligence module', the new system comprises a network of CCTV cameras to find anomalies in standard operating
The artificial intelligence module has been developed by IRCTC, the ticketing arm of Indian Railways, in association with Delhi-based Wobot
The system will be used to monitor base kitchens across the country
The AI module "realises the value of their videos and photos with vision computing
It can detect an unexpected change or an event that does not conform to the expected pattern using their machine learning algorithms," a
statement from the Ministry of Railways said on Tuesday.2
Installation: Sixteen base kitchens of IRCTC have been installed with HD cameras connected to monitors, according to Indian Railways
The cameras will enable live streaming of 16 base kitchens round the clock.3
What will be monitored IRCTC's AI system detects anomalies of head gear, uniforms, rodents and mopping across kitchens, according to the
That will include deficiencies pertaining to hygiene, and cleanliness schedules, the ministry said on Twitter.4
The system will also raise issues with IRCTC, which will deal with them accordingly.(Also read: IRCTC Train Ticket Cancellation In Case Of
RAC: What You Need To Know)5
Giving an example, the ministry said: "Suppose if a chef or any kitchen supervisor is not wearing their uniform, including the mandatory
cap, the AI system will track that and automatically raises a report to the concerned contractor immediately
If the matter is not addressed within certain time, it will further be reported to IRCTC authorities in charge."6
How it works: "Once an issue has been captured through Artificial intelligence, a ticket will be created automatically by the system
An alert for the same will be sent to all concerned via email as well as through portal for necessary action," the statement noted.7
Escalation matrix will be followed as per predefined procedure, it added.8
Base-kitchens' performance over a period of time can be viewed through reports given in the online platform provided, according to the
The system also comprises an announcement facility from the central control
This would enable closer monitoring of good preparation in proper conditions, the ministry said on microblogging site Twitter
Soon, zones of IRCTC shall also have similar kitchen controls.10
Railway Board Member (Traffic) Mohd
Jamshed on Tuesday visited the first surveillance oriented Intelligent kitchen control room of IRCTC set up in New Delhi.
