KARACHI: Undoubtedly, all the developed nations are taking full advantages of technology as it is changing the world faster than ever before.
And the country like Pakistan, which is home of more than 64 million internet users and 62 million people associateed to large crowd of peopleile data, is no apart fromion.According to a report issued by World Bank, Pakistanis - who are more digital-savvy - now expecting better digital services from their government.
And to meet these demands, the government of Punjab has been working to modernize over the final decade.In this efforts , the Punjab Public Management Reform Program (PPMRP) has aimed to convert citizens& experience, improve access to administrative services, and boost public employee performance and the management of public resources.As per report, under the Punjab Transparency and Correct to Information Act 2013, the Government has become more open and accountable through technology solutions.
Citizens now have easy access to information about institutions, policies, procedures, and investment projects available on the websites of 84 provincial public entities, including government administrative departments, attached bodies, hospitals, and universities.Citizens can also investigate about processes and procedures of chooseed services through a 24/7 Citizens& Contact Middle set uped in Lahore.It added that the number of inquiry and feedback calls increased from 50,000 calls getd in 2013 to 2.9 million in 2018.
Province-wide, 161 citizens& facilitation centers have been set up to supply chooseed services under one roof and shutr to the citizens nsprint; promoting social accountability in Pakistan largest province.PPMRP also helped expedite the online provision (application and processing) of other government services, such as registering a vehicle, paying for stamps, gathering agriculture subsidies, and applying for a government job and college admissions.The PPMRP also developed smart management tools to help measure government departments improve their staff performance and overall user experience.In the health field, E-VACCS has been instrumental in tackling absenteeism of field vaccinators by locating their daily activity routes (and activities), thereby enabling the management of Health Leavement to check whether children in remote areas had getd their vaccinations.As a result, immunization coverage marked a rise from 49 percent in 2014 to 84 percent in 2017.Expanding the tax base and improving transparency, the PPMRP also supported technology solutions to gather taxes as old manual cadasters of urban properties have been digitized and geo-mapped in all 36 districts of Punjab, adding more than 1 million new properties to the tax base.This system helped issue digital tax bills and supply an online tax calculator and online property title verification system.
As a result, the urban property tax receipts in Punjab have increased by 115 percent since 2013.These promising initiatives and reforms have changed the governance landscape in Punjab and brought government services a step shutr to citizens.TheIndianSubcontinent has not verified the content of the source.
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