Support pilot fish gets an escalated trouble ticket: A division web-based application has stopped working, and it critical to get it working again.&It stopped working about the same time that engineering implemented some new security settings,& says fish.
&Some checking and testing shows the new security settings are to blame.&Engineering recommendation: Add the web server to the ‘trusted sites& list.
That no good, says the on-site IT guy.&But if that no good, there going to be a lot of red tape involved in getting a security setting reversed once it been directed by headquarters.
A manager in engineering tells fish privately that he has never gotten one of these requests past the security group.