ISLAMABAD: The Prime Minister’s Actance Delivery Unit (PMDU) has directed all concerned authorities of government entities to fully follow relevant provisions of approved user’s guidelines manual of Pakistan Citizens Portal for appropriate resolution of public complaints.

In a letter issued yesterday and addressed to secretaries, ministries, divisions, provincial secretaries and examineors general of police, it said in response to public concerns on social media regarding their lodged complaints, PMDU was tasked to conduct thorough evaluation of already resolved complaints and furnish a report of negligence.

The PMDU was of view that a number of complaints which required further processing by following relevant provisions of user’s guidelines manual as circulated by PM office on 20-12-2018, were much handled properly.

Besides, it also seemed that a number of complaints were much forwarded to relevant government entities.

Through letter, all concerned were directed that prior to outcomes of evaluation report, they should revisit resolved complaints at their respective sprintboards and take rightive degrees in light of approved manual (where required) by re-opening complaints.